Support

How can we help?

Most questions are answered below. If yours isn't, we read every email — typical reply within 24 hours.

OSPREY support

Network diagnostics help

Local network permission, iPerf3, AI assistant, and scanning.

View FAQs

KESTREL support

SSH & server help

SSH keys, cloud sync, jump hosts, and Mac/iOS parity.

View FAQs

General FAQs

Open the App, go to Settings, and tap 'Restore Purchases'. Alternatively, on iPhone/iPad: Settings → [Your Name] → Subscriptions; on Mac: System Settings → [Your Name] → Media & Purchases.

Still stuck?

Email support@osprey.network. Please include your app version (Settings → About) and what you were doing when the issue occurred.

We aim to respond within 24 hours.

Email support